Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect information you provide when booking a session, including your name, email address, phone number, and optional address. We also collect your current location (city, state) for session context purposes.
2. How We Use Your Information
Your information is used to schedule and confirm sessions, send reminders and follow-ups, and connect you with your wellness professional. We do not sell your personal information to third parties.
3. International Data Transfer
BetterYOUSA wellness professionals are based in South Africa. Your personal information will be shared with your assigned wellness professional as necessary to deliver the service. By booking, you consent to this international transfer.
4. Data Security
Sessions are conducted over encrypted, secure video calls. We use industry-standard security practices to protect your personal data in transit and at rest.
5. Payments
Payment processing is handled by Stripe, a certified PCI-compliant payment processor. BetterYOUSA does not store your credit card information.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at office@betteryousa.com.
7. SMS Communications and Data
Information Collected for SMS
When you opt in to receive SMS messages from BetterYOUSA, we collect the mobile phone number you provide on our booking form, along with the consent preferences you indicate (transactional SMS, marketing SMS, or both). We also collect timestamps of when consent was given.
How SMS Data Is Used
We use your mobile phone number and consent preferences only for the purposes you explicitly consented to. Transactional messages include appointment confirmations, session reminders, follow-up communications from your assigned practitioner, and account-related notifications. Marketing messages (only if separately consented) include occasional promotional offers, new service announcements, and event invitations.
SMS Opt-In and Opt-Out
You can opt in to SMS communications through the checkboxes on our booking form at betteryousa.com/schedule. Both checkboxes are unchecked by default and optional. You can opt out at any time by replying STOP to any SMS message. For help, reply HELP. Opting out of SMS does not affect your ability to use BetterYOUSA's services.
Data Sharing for SMS
BetterYOUSA does not share, sell, rent, or distribute mobile phone numbers or SMS opt-in information to any third party, affiliate, or marketing partner. SMS data is used solely for the communication purposes you have consented to. The only exception is our SMS service provider, which processes message delivery on our behalf under strict confidentiality.
BetterYOUSA does not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their own marketing purposes.
SMS Consent Is Not Required
SMS consent is not a condition of purchase or of using BetterYOUSA's services. You can book and attend sessions without opting in to any text messages.
Message Frequency
SMS message frequency varies based on your appointment schedule, practitioner communications, and your marketing consent. Typical volume is 1 to 4 messages per week. Message and data rates may apply per your mobile carrier's plan.
8. Contact
For privacy-related questions, contact us at office@betteryousa.com or call (929) 346-6429.